Looking Behind and Looking Ahead about BEMM129

“Janus is usually depicted as having two faces, since he looks to the future and to the past.” (Coles, 2020) In the past 11 weeks, our tutor Lisa Harris led my fellow students and me to take a journey discussing future career and business model under the background of digitalisation. It is a special andContinue reading “Looking Behind and Looking Ahead about BEMM129”

OTA Pioneer: Tripadvisor

In recent years, digital platforms play a significant role in the global sharing economy. Airbnb, Booking, Tripadvisor, as three giants in the tourism industry, act intermediaries controlling and profiting from most transactions (Gössling & Hall, 2018). Today, let us have a better understanding of the Online Travel Agency (OTA) Pioneer – Tripadvisor. Development of TripadvisorContinue reading “OTA Pioneer: Tripadvisor”

The changes of hotel employees brought by the digital economy

With the growth of digitalisation, there are numerous technological innovations applied in the tourism industry, such as intelligent hotels, robot service and VR experience. People pay more attention to how the digitalisation brings the novel experience for guests; however, it has relatively changed the task of front-line hotel staffs. In my opinion, the digital economyContinue reading “The changes of hotel employees brought by the digital economy”

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